Viasat Internet FAQ

What download speeds does Viasat offer?

We have several Viasat internet services available, depending on where you live.

I have no idea how much data I need. How do I choose an Viasat plan?

Depending on the type of connection available to you, you may have data caps that restrict how much you can stream. Here are the requirements for streaming:

  • The FCC states you need a minimum download speed of 0.7 Mbps for standard streaming videos, 1.5 Mbps for streaming feature movies, and 4 Mbps for HD-quality.
  • Amazon Prime Video requires 900 Kbps for Standard Definition (SD) and 3.5 Mbps for High Definition (HD) videos.
  • Netflix recommends 3 Mbps for SD quality, 5 Mbps for HD, and 25 Mbps for Ultra HD.
  • Hulu's minimum SD and HD internet speed requirements are 1.5 Mbps for SD, 3 Mbps for 720p HD, 6 Mbps for 1080p HD, and 13 Mbps for 4k Ultra HD.

Will my Viasat service work with a wireless router?

Yes. You can use your own, or get the new Viasat WiFi Modem with built-in Wi-Fi when you order Viasat Internet.

If you don’t have the Viasat WiFi Modem or would prefer to use a different router, any modern router will work with Viasat. A wireless router will allow you to create a home network with your Viasat service. This will let you share the service wirelessly with your computer and other devices, such as tablets and smart phones.

Can I use VoIP (internet phone) on the Viasat service?

Yes. In fact, we offer Viasat Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada.

Other VoIP services usually work fine with Viasat, but you’ll likely see better results with Viasat Voice. Plus, with Viasat Voice, calls don’t count toward your data allowance as they would with other VoIP services.

What's the installation process like?

A certified professional technician installs equipment and activates the Viasat Internet service at your chosen location. The satellite mini-dish is about 30 inches wide x 28 inches high and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via a short cable. Installations typically take 2-3 hours.

Can I install my own dish?

No. Installation requires a trained technician to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made.

Will my Homeowners Association allow the Viasat dish?

The Viasat dish is governed by the FCC Over-the-Air Reception Devices Rule. This means it has the same classification as other residential dishes —such as satellite television dishes — and can be mounted on your home. However, you should still check with your landlord or HOA for specific rules and covenants that may prevent or limit dish installations.

Are there any cancellation fees?

Yes. If you disconnect your service before the end of your 24-month minimum service term, you may be charged an early termination fee (ETF) of $15 for every month remaining on the contract.

For example, if you were to cancel service after 10 months of your 24-month contract: 14 months remaining on the contract x $15 = an ETF of $210.

What about latency?

The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency. Viasat incorporates groundbreaking web acceleration technology, which dramatically speeds up page-load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much faster, more responsive web browsing experience.

Although our latency is greater than on cable and DSL networks, it’s not enough to make a big difference in most uses of the

Can I use a VPN (virtual private network) on the Viasat service?

Virtual Private Networks (VPNs) — often used to connect at-home workers to corporate networks — may be very slow with Viasat Internet. Some VPNs may not work at all. Other “SSL”-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local dealer and test it out.

Can I play video games on Viasat?

The performance of some games is very poor, while some may not work at all. Others may be OK.

As a general rule, online multiplayer action games tend not to work well with Viasat, while turn-based multiplayer or single-player games with fewer online elements may work better. Your physical location, gaming platform, and many other factors can impact games’ performance.

Gamers should also bear in mind that software updates and downloadable content do count toward your data allowance, and can add up quickly.

We are here 24/7 to answer all your Internet Service Questions: