Xfinity Outage Steps When Your Internet or Cable TV is Out If the Comcast network goes down you will lose internet and cable TV but before you call customer service do a quick spot-check on your equipment to see if the issue lies there. Is Your Xfinity Equipment Acting Up? Have you noticed recently that Wi-Fi connections are more fickle than usual? A TV picture that just doesn't seem right? Equipment lights that are stubbornly staying on? Any one of these might be a sign that your devices need a little TLC. Don't worry; our Xfinity troubleshooting guide has a wealth of tips to help you nurse them back to health. When Xfinity Goes Down If everything's gone dark and your devices are flashing error signals at you, or if Mother Nature's been acting up in your neighborhood, it's possible that the issue is Xfinity’s and not yours. In this case Xfinity has been alerted and is working on the issue. How to Be Sure It's an Xfinity Outage Xfinity Outage Map: This handy tool will show you if there are any outages in your area and give you an idea of when things will be back to normal. Stay Updated with Text Notifications: Simply text OUT to 266278 for updates. You can also connect to an agent on Twitter using the public @XfinitySuppoort account. Or call 800-934-6489. Workarounds to Make the Best Out of an Outage While it's never fun to be disconnected, there are still ways to stay entertained and connected: Smartphone to the Rescue: Use your phone as a mobile hotspot. It might not be as zippy as your home connection, but it'll do in a pinch. Dive into the Xfinity Stream App: Even if your TV's out, you can still binge-watch to your heart's content. Connect to an Xfinity Wi-Fi Hotspot: If you're on the move, find a nearby hotspot and get connected. Whether it's a hiccup with your equipment or a larger network issue, there are always steps you can take to find a solution. And remember, during those rare TV outages, it might just be the perfect time to explore the vast world of online streaming with Xfinity Stream. Troubleshooting Why Isn’t my Xfinity internet network working? Check your equipment first starting with these basics. 1. Check your cables to be sure they are plugged in. If everything is plugged in you should see lights on the front of your Gateway, router or modem. If you have an older LAN cable with a plastic clip at the end, if the plastic breaks, your line can appear fastened but in fact it’s not and there won’t be a solid connection 2. Reboot your modem and router by unplugging the power from the wall, waiting at least one minute, then plugging the power back in. If you have the My Xfinity Account app you can even reset the modem from outside your home if you’re away. 3. If a reboot doesn’t fix this issue, then you can consider a reset of the equipment back to factory settings but this will erase customized settings and stored memory. If you customized your network then you would lose those settings and have to re-do them. To reset, find the reset button on the back of the unit, press and hold down for 30 seconds. Why is my Xfinity cable Not Working? Check all your cables to see that they’re secure. You can refresh your TV signal by unplugging the box from the power adaptor, waiting a minute, and then plugging it back into the wall. It will take a minute or so to reset and that may clear the issue. Should you need to reset your Gateway the name and password are on the bottom of the device.