There can be a number of reasons your Optimum WiFi isn’t working and the good news is you can troubleshoot most of them yourself. Here are a few things you can do to fix it:
First, a missed payment can happen to anyone, so check to see if you missed any payments to Optimum. If not, move to the next step:
Check for loose cables and carefully reconnect any that were loose
Provided you have a cellular data signal available check for Optimum internet outages using your Optimum phone app
Move the device you want to connect to Optimum internet closer to your internet equipment
Check your router settings. Is the router trying to connect to your own network and not a nearby network with a different name? If so, select your network on the list, then connect
Check that your device has at least two signal bars
Make sure airplane mode is off
Reset your router/modem by disconnecting the power cord, waiting at least one minute, and reconnecting it to the power source
If a reset doesn’t work, restart your device by turning it off for 15 seconds, and then turn it back on.
If you are using an Optimum mobile hotspot on the go you may be in a weak signal area or dead zone.
Check the indicator lights on your wireless router to see if the router is still looking for a signal.
If possible, connect to your router via an ethernet cord. This offers the greatest stability.
If none of the above helps, contact Optimum customer support at 1-866-218-3259.
