When you see a yellow light on your Verizon router there's a problem with the service. Here are some steps you can take to address the issue:

Check for a Network Outages

Restart/Power Cycle the Verizon Router and ONT

Check if Your Router is Overheating

Check that your Cables are Connected and Undamaged

Update the Firmware

  • Log into your router’s web interface or mobile app and look for firmware updates. Download any you’ve missed. Firmware updates often are released to fix known issues and to update security protection.
  • Hard Reset the Router

    If the problem persists, it's a good idea to contact Verizon's customer support for further assistance.

    We are here 24/7 to answer all of your Internet and TV Questions:

    1-855-690-9884