If your MetroCast Internet service is down, first ensure that all cables and lines are securely connected, as connections can loosen over time. After checking the connections, restart your computer, modem, and router. If your device still fails to receive a signal, use the MetroCast phone app to request that the company send a restart signal to your modem. Alternatively, you can contact Customer Support at 888-536-9600 to determine whether the outage is isolated to your connection or part of a broader service interruption. If it's a widespread outage, you should have already received a text message on your phone, assuming you have opted in for notifications. If the issue is limited to your signal, a technician visit may be necessary to address potential equipment problems. MetroCast is a part of Atlantic Broadband and Breezeline.