How to Update Your Xfinity Internet and TV Equipment

Are you having issues? It could be that your modem, router, or TV box needs an upgrade. There may be new equipment available that offers better performance or features. If you're unsure, you can contact Xfinity customer support. They can check the status of your equipment and advise if an upgrade is necessary. Keeping your equipment up-to-date is important for ensuring the best value for the monthly fees you pay to get connected or watch TV. Here’s what comes into play.

Xfinity offers a helpful guide to updating your equipment. M

1. Identify the Need for an Update:

Age the Equipment: If your modem, router, or TV box is several years old, it might not support the latest technology standards, such as faster internet speeds or improved security features. 

Internet Speed and Performance: If you're not getting the internet speeds you're paying for, or if your connection is frequently dropping or lagging, your modem or router might need an upgrade.

Device Capabilities: Older equipment might not support newer features like dual-band Wi-Fi, which can offer better performance, especially in households with many devices. 

Physical Condition: Look for any visible signs of wear and tear, such as damaged cables or ports, which can affect performance. 

Compatibility with New Services: If you've recently upgraded your Xfinity service plan but haven't updated your equipment, you might not be getting the full benefits of your new plan.

Manufacturer's Support: Check if the manufacturer still supports your equipment. Over time, manufacturers phase out older models and stop providing firmware updates, which can leave your equipment vulnerable to security risks.

Xfinity Account Notifications: Log in to your Xfinity account and check for any notifications or recommendations regarding equipment upgrades. Xfinity often informs customers if their equipment is outdated or if there are new options available

2. Visit Xfinity's Website: Go to the Xfinity Equipment Update page. Here, you can manage your equipment and see options for upgrades.
3. Sign In to Your Account : To access your equipment information and manage upgrades, sign in to your Xfinity account. If you don't have an account, you'll need to create one using your Xfinity service details.
4. Review Available Equipment : Once logged in, review the available equipment options. Xfinity's website will typically show you the equipment compatible with your current service plan and any new or improved options available.
5. Select Your New Equipment : Choose the equipment you wish to upgrade to. This could include newer models of modems, routers, or TV boxes.
6. Confirm and Complete the Upgrade Process : Follow the instructions to confirm your selection and complete the upgrade process. This may involve agreeing to new terms of service or acknowledging any potential changes to your billing.
7. Receive and Set Up New Equipment : After completing the process online, Xfinity will ship the new equipment to you. Once received, follow the setup instructions provided to install and activate your new equipment.
8. Return Old Equipment (if required) : If your upgrade involves replacing existing equipment, you'll typically need to return the old equipment to Xfinity. Check the instructions provided by Xfinity for how to return equipment, which may involve mailing it back or dropping it off at an Xfinity store or authorized partner.