To get the best deal you have to be willing to do a lot of research and to be agnostic about whether or not you sign up for Optimum, or, stay a customer of Optimum. It calls for detaching emotionally. You would like service but don’t want to overpay. That makes sense and should give you confidence. One rule of thumb is, be nice. It doesn’t cost anything and it can help you get a better deal.

Here are important numbers:

  • General customer service: 1-866-218-3259
  • Main sales department: 1-866-200-7273
  • Call for new service: 833-926-3027
  • Customer service: 1-844-448-0623
  • Optimum Customer Retention department (existing customers only) 877-936-4778
  • New customers can choose the cheapest Optimum Internet plan, which is the Optimum 300 cable plan or the Fiber Internet 300, each priced at $40 per month to start. After 12 months the bill will go up by $10 and potentially go again in the year after that.

    On the other hand, maybe the cheapest plan isn’t the Best Optimum Deal for you and your family. It depends on your needs. If you bundle TV and internet then you can get a discount on both. The “best” deal is the one that gives you what you need.

    when signing up as a new customer, always ask if you can get a waiver on the modem/router rental fee of $15 a month and also ask if you can get a Wi-Fi extender fee of $3.00 waved. Getting both of these for free would be a good deal. It doesn’t hurt to ask. Let the representative know you’re shopping for the very best provider and looking at competitive rates to honestly avoid having to overpay. If you are technically include, offer to use your own compatible equipment.

    If you are an existing customer and you call Customer Retention there will be a note added to your account indicating you are starting to cancel. Don’t complain; just say that you’re seriously looking elsewhere. This is a reasonable statement. You’re willing to leave if you can’t get a better deal but on the other hand, you’re willing to stay if you do. See what you are offered. One of the best negotiators in the U.S. is fond of saying, in a very polite manner, “thank you, but, that’s just not good enough. Is there anything else you can do for me?

    We are here 24/7 to answer all of your Internet and TV Questions:

    1-855-690-9884