Residential customers should call 855-267-8468 to speak to a representative. Business customers should call 888-276-5255. Technical support is available around the clock but for other issues you need to call during business hours which may extend well into the evening for opening a new account.

Customers will be asked to authenticate your account information (phone number or account number) and work through the automated menu. The goal of the menu is to get you an automated answer as quickly as possible because in most cases the information you need is actually available faster that way. However, for calls where you really need a human, try pressing 1, then 0 at each prompt.

Take a few notes during the call so that if you have to call back you will be able to summarize the progress you made, or didn’t make, on the first call. Chances are good you’ll be talking to a different person. You can provide your summary of the issue while they’re reading their screen that has your account information on it.

Pro tip: Remain calm and polite. Begin by saying hello and you are wondering if it would be possible for them to help you? They’re trained to help you so this should bring a positive response. Take a moment to state your question or issue and anything that has already been attempted to answer or resolve it. Go in with the mindset that you’re going to partner with them to get the help you need. This will demonstrate respect for them as a person and the representative may go the extra mile to help you.

Even if the representative has been trained to offer service upgrades you aren’t looking for during the call, remember to say thanks before ending the call. Having to call an internet provider can increase your stress. Consider this: studies have found that a single act of gratitude can produce an immediate 10% increase in happiness, and a 35% reduction in depressive symptoms. Gratitude is also associated with greater happiness, and can help people feel more positive emotions, improve their health, and build strong relationships.