If your Cox internet and TV are going in and out it could be a hardware problem on your end or a service outage on Cox’s side.
If you're experiencing intermittent issues with your Cox internet and TV service, the problem could stem from hardware on your end or a service outage from Cox. Before doing anything else, ensure all plugged-in devices are securely connected to their respective outlets. Here's how to diagnose the issue:
Wi-Fi Instability: If your Wi-Fi signal is dropping more frequently than before—several times a day—it may be time to consider replacing units that are over three years old.
Connection Slowdowns: Experiencing longer connection times could indicate that your device is low on memory or processing power.
Direct Connection Test: By connecting a device directly to the modem via an Ethernet cable, you can determine if the issue lies with the Wi-Fi router rather than the ISP if the internet works fine through the direct connection.
Account Status: Ensure your account is up-to-date by checking that all payments have been processed correctly.
TV Picture Qualityy: If the TV picture is distorted but channel changing is still functional, review and adjust your TV settings. This may require some trial and error. Additionally, if your TV is over a decade old, consider the benefits of new smart TVs, which are now much more affordable and significantly lighter than those from ten years ago.
Recent Changes: Have you altered your network settings or received a software update recently? Updates can provide essential security patches but may also modify app locations or browser tab functions. Re-examine your settings if necessary.
All Devices Affected: When all devices in your home lose internet access but remain connected to the local network, the issue likely resides outside your home network.
Modem/Router Indicators: Inspect the lights on your modem and router. Unusual light patterns, such as red or blinking lights, could signify an ISP signal issue.
After Troubleshooting: If restarting your devices and checking all connections doesn't resolve the issue, the problem may not be with your equipment.
During an Outage: Avoid rebooting your Cox hardware. Cox recommends not resetting your modem or Wi-Fi devices during an outage. Wait until the service is restored before rebooting to establish a new connection.
Proactive Steps to Take
Stay Informed: Text “UPDATE” to 269898 for outage updates in your area. To opt-out, reply with “STOP.” For direct assistance, call Cox Customer Service at 1 (800) 234-3993 with your account information handy.
Cox Mobile App: Download the Cox mobile app from the Google Play Store or Apple App Store if you haven't already. It's a valuable tool for managing your service, especially during outages.
Use Your Phone as a Hotspot: If your mobile plan includes hotspot capabilities, and your phone supports it, use your phone as a temporary Wi-Fi hotspot. Check under "Cellular" on iPhones or "Wireless & Networks" on Android devices to enable this feature.
We hope these tips help you quickly resolve any connectivity issues and restore your Cox services.
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