If your Cox internet and TV are going in and out it could be a hardware problem on your end or a service outage on Cox’s side.

Troubleshooting Cox Internet and TV Connectivity Issues

If you're experiencing intermittent issues with your Cox internet and TV service, the problem could stem from hardware on your end or a service outage from Cox. Before doing anything else, ensure all plugged-in devices are securely connected to their respective outlets. Here's how to diagnose the issue:

Signs of Equipment Issues

Wi-Fi Instability: If your Wi-Fi signal is dropping more frequently than before—several times a day—it may be time to consider replacing units that are over three years old.

Connection Slowdowns: Experiencing longer connection times could indicate that your device is low on memory or processing power.

Direct Connection Test: By connecting a device directly to the modem via an Ethernet cable, you can determine if the issue lies with the Wi-Fi router rather than the ISP if the internet works fine through the direct connection.

Account Status: Ensure your account is up-to-date by checking that all payments have been processed correctly.

TV Picture Qualityy: If the TV picture is distorted but channel changing is still functional, review and adjust your TV settings. This may require some trial and error. Additionally, if your TV is over a decade old, consider the benefits of new smart TVs, which are now much more affordable and significantly lighter than those from ten years ago.

Recent Changes: Have you altered your network settings or received a software update recently? Updates can provide essential security patches but may also modify app locations or browser tab functions. Re-examine your settings if necessary.

Indicators of a Cox Service Issue

All Devices Affected: When all devices in your home lose internet access but remain connected to the local network, the issue likely resides outside your home network.

Modem/Router Indicators: Inspect the lights on your modem and router. Unusual light patterns, such as red or blinking lights, could signify an ISP signal issue.

After Troubleshooting: If restarting your devices and checking all connections doesn't resolve the issue, the problem may not be with your equipment.

What Not to Do

During an Outage: Avoid rebooting your Cox hardware. Cox recommends not resetting your modem or Wi-Fi devices during an outage. Wait until the service is restored before rebooting to establish a new connection.

Proactive Steps to Take

Stay Informed: Text “UPDATE” to 269898 for outage updates in your area. To opt-out, reply with “STOP.” For direct assistance, call Cox Customer Service at 1 (800) 234-3993 with your account information handy.

Cox Mobile App: Download the Cox mobile app from the Google Play Store or Apple App Store if you haven't already. It's a valuable tool for managing your service, especially during outages.

Use Your Phone as a Hotspot: If your mobile plan includes hotspot capabilities, and your phone supports it, use your phone as a temporary Wi-Fi hotspot. Check under "Cellular" on iPhones or "Wireless & Networks" on Android devices to enable this feature.

We hope these tips help you quickly resolve any connectivity issues and restore your Cox services.

We are here 24/7 to answer all of your Internet and TV Questions:

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