You may cancel your Viasat internet service any time you wish, but unless you signed up for the No Long-Term Contract option when you activated your account, you will be subject to a small monthly cancellation fee for the remaining months of your contract.
To cancel your Viasat service, call 855-463-9333.
If you decide to cancel your Viasat internet service, you will receive a Viasat equipment recovery kit in the mail. It will include instructions for returning your equipment, which will include the Viasat modem, power cord, and the TRIA on your satellite dish. You will be expected to return the equipment within 30 days, otherwise your account will be charged for the equipment.
Viasat understands the tragedy of natural disasters damaging homes. If this happens to you, please call Viasat Customer Care and explain your situation and Viasat will do what it can to help. Viasat has special programs for customers who have suffered damage due to natural disasters. Talk to your Customer Care representative about the option of suspending your service while you recover or disconnecting your Viasat service if you will not be able to continue using it.
Viasat’s No Long-Term Contract option allows you to pay an upfront fee when you activate your account for the freedom of canceling any time at no charge. A standard contract lasts 24 months, but with the No Long-Term Contract option you renew your Viasat internet service month by month.
We are here 24/7 to answer all your Internet Service Questions:1-855-690-9884