You can check for a Brightspeed internet outage on the Brightspeed phone app that you’ll download onto your phone when you open your account, even before installation happens. Depending on the type of internet connection you have it will be the Brightspeed Fiber app or the BrightSpeed Internet app. The apps are free to download from either the Google Play Store or the Apple Store depending on whether your phone is an Android or iOS (Apple) device.

You’ll set up your BrightSpeed ID and Password to get started on the app.

The app can help you troubleshoot when there is an area outage, another technical issue at your home or if your service has been suspended. The Troubleshooter tool can be accessed to diagnose problems with your service.

When an outage is detected by Brightspeed the Troubleshooter tool will show a “Known Outage Found” message. This indicates a Recognized Service Disruption. You will see the latest details and an estimated time for resolution. Additionally, you can opt to get alerts once the issue is fixed. Once you see an outage message it also means the company has deployed teams to restore the service so you don’t have to call.

If you don’t see an outage message for your area then you can use the Troubleshooter tool to check your connections and offer options to generate a repair request.

If no area outage or problem with your home service is detected you’ll see a menu where you can select Phone Problems or Internet Problems with common solutions. From there you can open a repair ticket or open a chat with a support agent.

Note: It’s crucial to restart your modem after any service interruption.

Brightspeed primarily offers DSL (Digital Subscriber Line) internet over landline phone networks. DSL speeds can reach up to 100 Mbps but more typically are in the 5-25 Mbps range.

Brightspeed also offers fiber internet in certain locations and is expanding to more. Fiber optic is the fastest internet connection and can routinely deliver speeds of up to 1-2 Gig and in some cases up to 8-10 Gig. However, it isn’t available everywhere; urban markets tend to see it first followed by rural areas where the terrain is favorable for installing cable fiber lines either underground or aerially. Underground cables are pulled through conduits that can be buried in 3-4 feet of dirt or even under water. The underground method is substantially more expensive than adding aerial fiber cable above ground on poles.

Internet outages can sometimes be a simple step like rebooting or your modem. In other cases, it’s a larger issue. The sooner the issue is known the sooner a resolution is in sight.

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