Windstream internet delivers high-speed broadband internet service to residential customers, as well as small- and medium-sized businesses all over the nation. Windstream internet is one of the largest telecommunications providers that specializes in bringing high-speed internet service to rural areas throughout the United States.
Although Windstream internet service is incredibly reliable, the occasional widespread internet outage is inevitable. Most internet outages are due to serious, inclement weather conditions or widespread power outages. Isolated residential connectivity issues are typically due to a poor or loose connection or faulty equipment.
Trying to figure out why your internet connection isn’t working can be time-consuming and frustrating. The next time you experience a Windstream internet outage, here are some steps you can take to figure out the issue and get it fixed as soon as possible.
Before trying to fix your internet issue, you want to figure out whether the issue is on your end at all. You wouldn’t want to spend hours troubleshooting your connection when the problem was just a power outage ten miles down the road.
There are a few ways to check for Windstream outages in your area. The first way is a quick Google search. Even if your windstream internet is down, you should still be able to use your mobile data to search the internet. Look for “Windstream outage in my area” and you’ll quickly find multiple results with the information you need.
You can also check social media. Windstream has official accounts on both Twitter and Facebook. By checking these you will find out the areas that are experiencing outages. If there is an outage in your area, all you can do is wait. Windstream is working on the problem and will get it fixed very soon.
If there are no outages, or the outages don’t include your location, then the problem is probably with your own equipment. In that case, move on to the next step.
If the issue is on your end, then you want to make sure your device is actually connected to the router. If you're using a smartphone or a computer connected to wifi, make sure the wifi capabilities of that device are turned on and connected to the correct wifi network.
If you’re using a device that is connected via ethernet cable, make sure both ends are securely plugged into the device and the router. And if you have multiple ethernet cables, make sure the two ends belong to the same cable.
Hopefully the issue is this simple. A quick connection fix and boom, you're surfing the web and streaming your tv shows again.
If the previous step didn’t fix your problem, then it’s time to turn to the tried and true hallmark of technology troubleshooting: turning it off and on again. This is called power cycling.
Start with your modem and router (though many set ups today have a modem-router all-in-one device, so there may be only one device you need to turn off). It is usually suggested that you wait a while after turning it off, anywhere from 10 seconds up to 2 minutes.
When you turn it back on, the system goes through its predetermined start up process which includes making sure all the settings are correct. This startup process could take up to a few minutes. This will often fix whatever problem was causing the connection issue.
If restarting the modem and router didn’t work, try restarting your computer, smartphone, or whatever other device you’re connecting with next. Give your device a couple minutes to start up and find the internet connection. If the internet is still not working, it’s time for the last step.
If nothing else has worked, your last step is to call Windstream customer service. Live chat is available everyday between 7 a.m. and midnight. Technical support via phone is available all day, every day.
But before you call, it’s important to check a few things so you have as much useful information for them as possible.
Before calling customer service, gather a few pieces of information. First, you should go through the steps above. This way you can let them know what you’ve tried and that it hasn’t worked. If you don’t do the above steps first, they might ask you to do them before trying anything else.
The next set of information that will be useful to customer service is the lights on your modem and/or router. Take note of which lights are on, which one’s are steady, which one’s are flashing, and what color they are. This could give customer service very useful information that could lead to fixing your issues more quickly.
Irregular or Spotty Connection: If you are experiencing an irregular or spotty connection, try checking your connection and equipment by doing the following:
Slow Browsing: If you are experiencing frustrating and slow browsing, try testing your equipment, speed, and internet settings:
No Connection: If you do not have any internet connection at all, then be sure to try the following:
Finally, if you have followed the basic troubleshooting steps outlined above and have identified a problem with your equipment, or if you need to report an internet outage now, feel free to contact the Windstream internet support team.
The Windstream customer support team will assign your request to a support specialist or send a technician to your home to help get your internet service back up to speed as quickly as possible.
We are here 24/7 to answer all your Internet Service Questions:1-855-690-9884