Is CenturyLink Internet Good or Bad?

CenturyLink internet is good if it meets your needs and bad if it doesn’t. That’s pretty much true across the board. CenturyLink is primarily a DSL provider in approximately 36 states, although it does offer limited fiber service in some areas. If you are frustrated with your Digital Subscriber Line (DSL) service, which connects you to the internet on a dedicated phone line, you may be able to switch providers to see if another company can do better but there’s no guarantee.

CenturyLink customers have expressed dissatisfaction with their customer service experiences. This issue is common among telecommunications companies for various reasons. Most companies receive a mix of positive and negative reviews. If customers have a great experience, they usually move on with their day. However, if they have a bad experience, it tends to stick with them, and they may share their feedback. When a company faces strong competition, it tends to prioritize improving the customer service experience over time.

DSL speeds are all over the map, ranging from an extremely slow 1 Mbps, which could support reading email and surfing the web but won’t let you stream Netflix or attend a Zoom meeting; up to very fast 400 Mbps that does all that and more.

DSL speeds depend on the provider and how far away you are from their central location because the farther a signal has to travel on a copper wire, the more chance there is for a slower connection. The number of users at one time is also a factor; lots of users online at once can slow your speeds. Having an up to date modem and router can help. Also, try using an ethernet cable from your main computer directly into the modem (which should be placed nearby) rather than using a wireless signal for your main device. You can use the wi-fi signal for other devices in your home.

CenturyLink also offers fiber optic internet speeds in limited locations and those are the fastest type of internet connection available with speeds in the 940 Mbps – 1 Gig range.

Customers have good and bad days with their internet. Go in with an open mind by assessing what you do online, checking out the companies can best serve you, and getting your best deal possible. The company that brings you online without calling attention to itself every day is probably going to earn a thumbs-up.