ISP (Internet Service Provider) is a company that typically provides consumers and businesses with high speed internet services such as broadband. ISP management typically consists of a few important roles and responsibilities.

The first role is that of a Network Engineer to keep the network services online and running smoothly. Secondly, it is advisable to have an IT Manager in charge of the day-to-day management of the service and customer issues. This includes dealing with customers complains, managing customers, sorting out technical problems, and monitoring the network.

When it was started

ISP started in the early days of the internet, but there are now hundreds of ISPs worldwide.

What type of services they provide

ISPs typically provide services such as broadband, wireless, satellite, and dial-up services. They also provide VoIP, video streaming, and other various services.

Coverage area

ISPs typically have a wide coverage area. Depending on the type, they may cover local areas, or national areas. In the US, many ISPs are now offering services that cover the entire nation.

Operations

ISPs operate their services by providing access to their servers for people to use. They also provide the software required to access and use their services.

Reliability

Reliability is an important factor for ISPs. Reliability is measured in how well their services are able to remain connected through outages, or what may happen if a server fails.

Speeds

ISPs offer different speed levels to cater to different types of customers. The speeds depend on the type of service used and the type of technology used.

Customer Service

Customer service is very important for ISPs, as customers rely on them for troubleshooting and other help. ISPs typically have a customer service team and toll-free numbers.

Plans

ISPs offer different types of plans in order to accommodate different needs. These can range from basic plans to more comprehensive plans with more features. These plans also include data caps, download speeds, and contract terms.