Terms - Conditions
INTERNET SATISFACTION POLICY
Our goal is to have you be very satisfied with your purchase from American’s internet store. Products may be returned
for a refund or exchange within 15 days of the date of your sales receipt, plus an additional 7 day allowance for
shipping. Simply call (888) 878-2680 or e-mail us at customer.support@americantv.com and one of our customer
assistance representatives will provide you with instructions for returning the item, including your return
authorization number. Any returned product must have a return authorization number or it will not be accepted.
Your refund will be processed after your product has been received by American.
Other terms and conditions:
- Services such as home delivery and setup, hook-up charges and installation fees are not refundable.
- Performance Guarantees may be canceled for a full refund within 30 days. See your Performance Guarantee Plan for details.
- Computer software, DVD software, video games, sleep products, and special orders are not returnable.
- Camcorders, radar detectors, notebook and tablet computers, MP3 players, CD recorders, digital cameras, GPS systems and air conditioners may be returned for a refund or exchange within 5 days.
- Printers are subject to a 15% restocking charge if the ink cartridge, toner, drum and/or developer have been used.
- Products that have been neglected, misused or abused are not returnable. This includes items damaged from liquids, or where bad odors (tobacco, smoke, pet, etc.) exist.
- If a product has been misused, abused or damaged by the customer and American is unable to perform repairs under the manufacturer’s warranty, or if the manufacturer is unable to supply
replacement parts, no credit or exchange will be issued.
- Products returned without UPC label are subject to a re-stocking fee equal to any applicable manufacturer mail-in rebate.
- Due to product changes from manufacturers, American reserves the right to offer refunds or product substitutions if an exact replacement product is no longer available.
PRODUCT REPAIRS AND INSTALLATION
Your purchase is warranted by the manufacturer. American’s Service Center is available to help you obtain the benefit
of the Manufacturer’s Warranty. Please contact American’s Service Center at the number listed on our website for
scheduling In-Home Service, or for questions regarding carry in product repairs. UNLESS YOU PURCHASED A
PERFORMANCE GUARANTEE, YOUR EXCLUSIVE REMEDY IS WITH THE MANUFACTURER.
AMERICAN MAKES NO WARRANTY EXPRESSED OR IMPLIED AND DISCLAIMS ANY LIABILITY FOR
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. In Home product installations are warranted
against defects in workmanship for a period of 90 days from the completion of the installation. Mobile electronics,
products installed into a vehicle, boat, motorcycle, etc, include a limited lifetime warranty against defects in
workmanship from the completion of the installation. American’s installation warranties do not include any warranty
on parts or equipment.
INTERNET CUSTOMER SUPPORT
Go to www.americantv.com or call our Internet Customer Support team at (888) 878-2680.
Email address is: customer.support@americantv.com.
A complete listing of American stores can be found on our website at www.americantv.com.
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