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Returns
No Hassle Returns:
Our goal is to have you be very satisfied with your purchase from American's internet store. Products may be returned for a refund or exchange within 15 days of the date of your sales receipt, plus an additional 7 day allowance for shipping. For your convenience, you can return your internet purchased product in either of the following ways:
  • If you live in one of our markets, you can easily return product purchased on-line to any of our stores. Simply take the product with your receipt to the Customer Assistance counter at any store.
  • If you live outside of our markets, or you'd rather not make the trip to our store, simply call (888) 878-2680 or e-mail us at customer.support@americantv.com and one of our customer assistance representatives will provide you with instructions for returning the item, including your return authorization number. Any returned product must have a return authorization number or it will not be accepted. Your refund will be processed after your product has been received by American.
Other terms & conditions:
  • To qualify, product must be returned in new condition with your original receipt. The original box and packing must be returned in new condition or a 15% restocking charge will be deducted from your refund. Any refunds will be made in the method you paid.
  • Sleep products, computer software, DVD software, video game software and special orders are not returnable.
  • Camcorders, radar detectors, notebook computers, CD recorders, digital cameras, family radios and air conditioners may be returned for a refund or exchange within 5 days of the date of your sale, plus an additional 7 day allowance for shipping.
  • Printers and word processors are subject to a 15% restocking charge if the ribbon, ink cartridge, toner, drum or developer have been used.
  • Products that have been neglected, misused or abused are not returnable. This includes items damaged from liquids, or where odors (tobacco, smoke, pets, etc.) exist.
  • Services such as home delivery and set up, hook-up charges and installation fees are not refundable.
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American takes great pride in the accuracy of our website. Errors will be corrected where discovered, and Americantv.com reserves the right to cancel any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Americantv.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. Prices and availability are subject to change without notice. We reserve the right to limit quantities. Photos are for illustration purposes only and may vary slightly from actual product. Products available on sale only to residents of the United States.
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