If you live in one of our markets, you can easily return product purchased on-line to any of our stores. Simply take the product with your receipt to the Customer Assistance counter at any store.

If you live outside of our markets, or you'd rather not make the trip to our store, simply call (888) 878-2680 or e-mail us at customer.support@americantv.com and one of our customer assistance representatives will provide you with instructions for returning the item, including your return authorization number. Any returned product must have a return authorization number or it will not be accepted. Your refund will be processed after your product has been received by American.

To qualify, product must be returned in new condition with your original receipt. The original box and packing must be returned in new condition or a 15% restocking charge will be deducted from your refund. Any refunds will be made in the method you paid.

Sleep products, computer software, DVD software, video game software and special orders are not returnable.

Camcorders, radar detectors, notebook computers, CD recorders, digital cameras, family radios and air conditioners may be returned for a refund or exchange within 5 days of the date of your sale, plus an additional 7 day allowance for shipping.

Printers and word processors are subject to a 15% restocking charge if the ribbon, ink cartridge, toner, drum or developer have been used.

Products that have been neglected, misused or abused are not returnable. This includes items damaged from liquids, or where odors (tobacco, smoke, pets, etc.) exist.

Services such as home delivery and set up, hook-up charges and installation fees are not refundable.