Claim Process Overview

Your satisfaction with your bedding purchase is very important to American and Sealy. Unfortunately from time to time manufacturing defects arise with the products we sell. The following process exists to allow you to report a possible defect so that American can help you exercise your bedding's manufacturer warranty.

There are four ways to have your Sealy or Stearns and Foster concern reviewed by American.

1. Complete this process entirely on line.
2. Mail a paper claim form with attached photographs to American for review. (Download Here)
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3. Contact our call center at 1-800-854-6659 and ask them to mail you a bedding Warranty Claim Packet.
4. Contact our call center at 1-800-854-6659 and request a technician to visit your home to inspect your bedding. There is a $50 fee for this service if your bedding is over 90 days old.

You will need the following to complete this process on line:

1. The approximate date you purchased your bedding from American.
2. Information from the Law Tags on your bedding (?)
3. The following Digital Photos of your bedding. Please have the pictures ready prior to starting the claims process and set your camera’s image quality setting to its lowest level.
   
   Please provide pictures of the following areas (Examples):
   • Top of Bedding with Sheets Removed
   • Area of Concern on Mattress or Box (close up photo of any staining)
   • Close Up Photo Showing any Measurements
   • Bed Frame Showing Support Legs, Slats or Rails
   • Law Tag
   • Silk Label Showing Bedding Model
   
   Before taking any pictures, please remove all linens and mattress pads and covers.

If you have this information, we can proceed now.

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